Returns

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Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions. 

Order Cancellations

Payments that you submit online are processed immediately and may not be cancelled unless you purchase trip insurance. See your policy for details. If a trip does not book the required number of passengers, refunds will be issued automatically and you will be notified as such. Please call our store for any further questions or concerns.

If cancellation insurance is purchased, you may cancel at any time prior to the trip departure date and will receive all monies paid to Bella Tours except the initial non-refundable deposit and money paid for the cancellation insurance. Please Note: Refunds could include pre-purchased tickets in lieu of cash when applicable. (ex. airline tickets, cruise or theatre tickets, sporting events and amusement park tickets, etc.)
If cancellation insurance is not purchased, you will receive a full refund except your initial non-refundable deposit as long as written cancellation is received in our office 60 days prior to the trip departure date. If you cancel within 60 days of the trip departure date, you will not receive a refund. Please Note: Any refunds available could include pre-purchased tickets in lieu of cash when applicable. (Ex. Airline tickets, cruise or theatre tickets, sporting events and amusement park tickets, etc.)
To request a refund, please include information in writing to Bella Tours and Travel Inc. which includes the name of the person(s) canceling, the school name, the destination and date of the trip, the name, address, and phone number of the person the refund check should be issued to. Refunds will be issued after the trip departure date. All requests for refunds must be in writing.

Returns

All correspondence  should be sent to us at 305 Vine St, Suite 9, Liverpool, NY, 13088.

General

If you do not comply with any of the above conditions, we reserve the right to refuse the return or exchange, or to impose different or additional conditions.